In This Article
We’ve launched a dedicated support portal to make it faster and easier to get help, share feedback, and track the status of your requests — all in one place. Whether you’re reporting a bug, requesting a feature, or asking a question, the process below gets your message directly to our team.
Contact & Resources
| Primary Contact | Partner Support Portal |
|---|---|
|
For all issues, feedback, and feature requests |
View ticket history, statuses & team requests |
How It Works
Step 1: Submit Your Request by Email
1 |
Send an email to support@edvisorly.com with your issue, question, or feedback. |
2 |
Write it just like a normal email — no special format required. |
3 |
Include details about the product involved: EddyDB, EddyAI, or any other EdVisorly product. |
Step 2: Receive an Automated Confirmation
1 |
Check your inbox — you’ll get a confirmation email within a few minutes. |
2 |
Activate your account (first-time users only): click the help center link in the confirmation email, enter your work email, and set a password. |
3 |
Log in anytime at edvisorlyhelp.zendesk.com once your account is activated. |
Step 3: We Follow Up — You Reply by Email
1 |
Expect a response from our team with an answer, a resolution, or follow-up questions. |
2 |
Reply directly to the email thread — no need to log in to respond. |
3 |
Watch for escalation updates — if we need to route your request to engineering, we’ll let you know. |
Step 4: Track Status in the Portal (Optional)
1 |
Log in to edvisorlyhelp.zendesk.com at any time to see all your submitted requests and their current statuses. |
2 |
View requests submitted by anyone on your team — full organizational visibility. |
3 |
Check estimated completion dates on engineering tickets so you always know where things stand. |
Helpful Tips
| ✉ | Want to loop in a colleague? CC them on your original email and they’ll automatically receive all updates on that ticket. |
| 🌐 | Submitting via web? Visit edvisorlyhelp.zendesk.com directly to choose a specific ticket type with guided fields — useful for detailed or technical requests. |
| 🔔 | You’ll receive automatic email updates whenever your ticket status changes — no need to check the portal unless you want to. |
| ✔ | Feel free to send a test ticket anytime to make sure everything is working on your end. We’re happy to help you get set up. |
| 📚 | University-specific help documentation is coming soon — a dedicated resource in the portal covering your implementation setup and workflows. |
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